considereddesign: reading articles

Politeness, mitigation in requests

Linde, C. (1988). The Quantitative Study of Communicational Success: Politeness and Accidents in Aviation Discourse. Language in Society 17: 375-399.

Clark, H., and Francik, E. (1985). How to make requests that overcome obstacles to compliance. Journal of Memory and Language 24: 560-568.

Clark, H. and Schunk, D. (1980). Polite responses to polite requests. Cognition 8:111-143.

Measuring negative affect: LIWC vs. PCAD

Lieberman, M., Golant, M., Winzelberg, A., McTavish, F., and Gustafson, D. (2004). Comparisons: Preofessionally-directed and self-directed internet groups for women with breast cancer. International Journal of Self Help and Self Care 2(3): 219 - 235.

Socially shared cognition

Bangerter, A. (2002). Maintaining interpersonal continuity in groups: The role of collective memory processes in redistributing information. Group Processes and Intergroup Relations, 5, 203-219,

Levine, J. M., & Higgins, E. T. (2001). Shared reality and social influence in groups and organizations. In F. Butera & G. Mugny (Eds.), Social influence in shared reality (pp. 33-52). Bern, Switzerland: Hogrefe & Huber.

Mathieu, J. E., Heffner, T. S., Goodwin, G. F., Salas, E., & Cannon-Bowers, J. A. (2000). The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85, 273-283.

Moreland, R. L. (1999). Transactive memory: Learning who knows what in work groups and organizations. In L. L. Thompson, J. M. Levine, & D. M. Messick (Eds.), Shared cognition in organizations: The management of knowledge (pp. 3-31). Mahwah, NJ: Erlbaum.

Weick, K. E., & Roberts, K. H. (1993). Collective minds in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 38, 357-381.

Group decision making

Baron, R. S. (2005). So right it’s wrong: Groupthink and the ubiquitous nature of polarized group decision making. In M. P. Zanna (Ed.), Advances in experimental social psychology (Vol. 37, pp. 219-253). San Diego, CA: Elsevier Academic Press.

Brauer, M., & Judd, C. M. (1996). Group polarization and repeated attitude expressions: A new take on an old topic. In W. Stroebe & M. Hewstone (Eds.), European review of social psychology (Vol. 7, pp. 173-207). Chichester, England: John Wiley.

Laughlin, P. R. (1999). Collective induction: Twelve postulates. Organizational Behavior and Human Decision Processes, 80, 50-69.

Moreland, R. L., & Levine, J. M. (1992). Problem identification by groups. In S. Worchel, W. Wood, & J. Simpson (Eds.), Group process and productivity (pp. 17-47). Newbury Park, CA: Sage.

Nijstad, B. A., Rietzschel, E. F., & Stroebe, W. (2006). Four principles of group creativity. In L. L. Thompson & H. S. Choi (Eds.), Creativity and innovation in organizational teams (pp. 161-179). Mahwah, NJ: Erlbaum.

Sargis, E. G., & Larson, J. R. (2002). Informational centrality and member participation during
group decision making. Group Processes and Intergroup Relations, 5, 333-347.

Siebert, S. E., & Goltz, S. M. (2001). Comparison of allocations by individuals and interacting groups in an escalation of commitment situation. Journal of Applied Social Psychology, 31, 134-156.

Sunwolf & Siebold, D. R. (1999). The impact of formal procedures on group processes, members, and task outcomes. In L. R. Frey (Ed.), The handbook of group communication theory and research (pp. 395-431). Thousand Oaks, CA: Sage.

Tindale, R.S., Kameda, T., & Hinsz, V.B. (2003). Group decision making. In M.A. Hogg & J. Cooper (Eds.), Sage handbook of social psychology (pp. 381-403). London: Sage.

Wittenbaum, G. M., & Stasser, G. (1996). Management of information in small groups. In J. L. Nye & A. M. Brower (Eds.), What's social about social cognition? Social cognition research in small groups (pp. 3-28). Thousand Oaks, CA: Sage.

Individuality and social influence

Postmes, T., Spears, R., Lee, T., and Novak, R. Individuality and social influence in groups: Inductive and deductive routes to group identity. Journal of Personality and Social Psychology 89(5), 747-763.

Small group productivity

Leary, M. R., & Forsyth, D. R. (1987). Attributions of responsibility for collective endeavors. In C. Hendrick (Ed.), Review of personality and social psychology (Vol. 8, pp. 167-188). Newbury Park, CA: Sage.

Levine, J. M., & Moreland, R. L. (1987). Social comparison and outcome evaluation in group contexts. In J. C. Masters & W. P. Smith (Eds.), Social comparison, social justice, and relative deprivation: Theoretical, empirical, and policy perspectives (pp. 105-127). Hillsdale, NJ: Erlbaum.

Lindsley, D. H., Brass, D. J., & Thomas, J. B. (1995). Efficacy-performance spirals: A multi-level perspective. Academy of Management Review, 20, 645-678.

Robinson, S., & Weldon, E. (1993). Feedback seeking in groups: A theoretical perspective. British Journal of Social Psychology, 32, 71-86.

Weldon, E., & Weingart, L. (1993). Group goals and group performance. British Journal of Social Psychology, 32, 307-334.

Williams, K.D., Harkins, S.G., & Karau, S.J. (2003). Social performance. In M. A. Hogg & J. Cooper (Eds.), The Sage handbook of social psychology (pp. 327-346). London: Sage.

Wittenbaum, G. M., Vaughan, S. I., & Stasser, G. (1998). Coordination in task-performing groups. In R. S. Tindale and Associates (Eds.), Theory and research in small groups (pp. 177-204). New York: Plenum.

Leadership

Hogg, M. A., & van Knippenberg, D. (2003). Social identity and leadership processes in groups. In M. Zanna (Ed.), Advances in experimental social psychology (Vol. 35, pp. 1-52). New York: Elsevier.

Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology, 89, 755-768.

Meindl, J. R., Ehrlich, S. B., & Dukerich, J. M. (1985). The romance of leadership. Administrative Science Quarterly, 30, 78-102.

Pfeffer, J. (1981). Management as symbolic action: The creation and maintenance of organizational paradigms. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 3, pp. 1-52). Greenwich, CT: JAI Press.

Zaccaro, S. J., Foti, R. J., & Kenny, D. A. (1991). Self-monitoring and trait-based variance in leadership: An investigation of leader flexibility across multiple situations. Journal of Applied Psychology, 76, 308-315.

Computer-mediated communication

Kruger, J., Epley, N., Parker, J., and Ng, Z. (2005). Egocentrism over e-mail: Can we communicate as well as we think? Journal of Personality and Social Psychology, 89(6), 925-936.

Group dynamics: conformity and deviance

Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition. Psychological Review, 110, 265-284.

Levine, J. M., & Kerr, N. L. (in press). Inclusion and exclusion: Implications for group processes. In A. E. Kruglanski & E. T. Higgins (Eds.), Social psychology: Handbook of basic principles (2nd ed.). New York: Guilford.

Martin, R., & Hewstone, M. (2001). Conformity and independence in groups: Majorities and minorities. In M. A. Hogg & R. S. Tindale (Eds.), Blackwell handbook of social psychology: Group processes (pp. 209-234). Malden, MA: Blackwell.

Matz, D., C., & Wood, W. Cognitive dissonance in groups: The consequences of disagreement. Journal of Personality and Social Psychology, 88, 22-37.

Prislin, R., & Christensen, P. N. (2005). Social change in the aftermath of successful minority influence. European Review of Social Psychology, 16, 43-73.

Group dynamics: cooperation and competition

Bazerman, M. H., Curhan, J. R., Moore, D. A., & Valley, K. L. (2000). Negotiation. Annual Review of Psychology, 51, 279-314.

De Cremer, D., & Tyler, T. R. (2005). Managing group behavior: The interplay between procedural justice, sense of self, and cooperation. In M.P. Zanna (Ed.), Advances in experimental social psychology (Vol. 37, pp. 151-218). San Diego, CA: Elsevier Academic Press.

De Dreu, C. K. W., & Carnevale, P. J. (2003). Motivational bases of information processing and strategy in conflict and negotiation. In M. P. Zanna (Ed.), Advances in experimental social psychology (Vol. 35, pp. 235-291). San Diego, CA: Elsevier Academic Press.

Miller, C. E., & Komorita, S. S. (1986). Coalition formation in organizations: What laboratory studies do and do not tell us. In R. J. Lewicki, M. H. Bazerman, & B. Sheppard (Eds.), Research on negotiation in organizations (Vol. 1, pp. 117-137). Greenwich, CT: JAI Press.

Weber, J. M., Kopelman, S., & Messick, D. M. (2004). A conceptual review of decision making in social dilemmas: Applying a logic of appropriateness. Personality and Social Psychology Review, 8, 281-307.

Group structure

Crandall, C. S. (1988). Social contagion of binge eating. Journal of Personality and Social Psychology, 55, 588-598.

Edmondson, A. C., & Mogelof, J. P. (2006). Explaining psychological safety in innovation teams: Organizational culture, team dynamics, or personality? In L. L. Thompson & H. S. Choi (Eds.), Creativity and innovation in organizational teams (pp. 109-136). Mahwah, NJ: Erlbaum.

Friedkin, N. E. (2004). Social cohesion. Annual Review of Sociology, 30, 409-425.

Gersick, C. J. G., & Hackman, J. R. (1990). Habitual routines in task-performing groups. Organizational Behavior and Human Decision Processes, 47, 65-97.

Kameda, T., Takezawa, M., & Hastie, R. (2003). The logic of social sharing: An evolutionary game analysis of adaptive norm development. Personality and Social Psychology Review, 7, 2-19.

Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86, 99-130.

Miller, C. E. (1989). The social psychological effects of group decision rules. In P. B. Paulus (Ed.), Psychology of group influence (2nd ed., pp. 327-355). Hillsdale, NJ: Erlbaum.

Ridgeway, C. L. (2001). Social status and group structure. In M. A. Hogg & R. S. Tindale (Eds.), Blackwell handbook of social psychology: Group processes (pp. 352-375). Oxford, UK: Blackwell.

Ruth, J. A. (2004). Gift exchange rituals in the workplace: A social roles interpretation. In C. C. Otnes & T. M. Lowrey (Eds.), Contemporary consumption rituals: A research anthology (pp. 181-211). Mahwah, NJ: Erlbaum

Smith, E., Murphy, J., & Coats, S. (1999). Attachment to groups: Theory and management. Journal of Personality and Social Psychology, 77, 94-110.

Group composition

Kanter, R. M. (1977). Some effects of proportions on group life: Skewed sex ratios and responses to token women. American Journal of Sociology, 82, 965-990.

Lau, D. C., & Murnighan, J. K. (1998). Demographic diversity and faultlines: The compositional dynamics of organizational groups. Academy of Management Review, 23, 325-340.

McPherson, J. M., & Rotolo, T. (1996). Testing a dynamic model of social composition: Diversity and change in voluntary groups. American Sociological Review, 61, 179-202.

Moreland, R. L., Levine, J. M., & Wingert, M. L. (1996). Creating the ideal group: Composition effects at work. In E. Witte & J. Davis (Eds.), Understanding group behavior (Vol. 2): Small group processes and interpersonal relations (pp. 11-35). Hillsdale, NJ: Erlbaum.

Moreland, R. L., & Levine, J. M. (2001). Socialization in work groups and organizations. In M. Turner (Ed.), Groups at work: Theory and research (pp. 69-112). Mahwah, NJ: Erlbaum.

Studying small groups: methods

Kenny, D. A., Mannetti, L., Pierro, A., Livi, S., & Kashy, D. A. (2002). The statistical analysis of data from small groups. Journal of Personality and Social Psychology, 83, 125-137.

Kerr, N. L., Aronoff, J., & Messe, L. A. (2000). Methods of small group research. In H. T. Reis & C. M. Judd (Eds.), Handbook of research methods in social and personality psychology (pp. 160-189). Cambridge, UK: Cambridge University Press.

Kozlowski, S. W. J., & Klein, K. J. (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations; Foundations, extensions, and new directions (pp. 3-90). San Francisco, CA: Jossey-Bass.

Levine, J. M., & Moreland, R. L. (1998). Small groups. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), The handbook of social psychology (4th ed., Vol. 2, pp. 415-469). Boston, MA: McGraw-Hill.

McGrath, J. E., & Altermatt, T. W. (2001). Observation and analysis of group interaction over time: Some methodological and strategic choices. In M. A. Hogg & R. S. Tindale (Eds.), Blackwell handbook of social psychology: Group processes (pp. 525-556). Oxford, UK: Blackwell.

Social networks and social capital

Burt, R. (1992). Structural Holes. Cambridge, Mass., Harvard University Press.

Burt, R. (2004). Structural holes and good ideas. American Journal of Sociology 110(2): 349-99.

Coleman, J. (1988). Social capital in the creation of human capital. American
Journal of Sociology 94: 95-120.

Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology 78: 1360-1380.

Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91: 481-510.

Reagans, R. and McEvily, B. (2003). Network structure and knowledge transfer: The effects of cohesion and range. Administrative Science Quarterly 48: 240-267.

Uzzi, B. (1997). Social structure and competition in interfirm networks: The paradox of embeddedness. Administrative Science Quarterly 42(1): 35-67.

Online communities

Moore, D., Kirtzberg, T., Thompson, L., and Morris, M. (1999). Long and short routes to success in electronically mediated negotiations: Group affiliations and good vibrations. Organizational Behavior and Decision Processes 77(1): 22-43.

Ren, Y., Kraut, R., and Kiesler, S. (Under review). Bond and identity theories to understand design decisions for online communities. Submitted to Organization Studies: Special Issue on Online Communities.

Joke papers

Henry, T., Hudson, S., Yeatts, A., Myers, B., Feiner, S. (1991). A nose gesture interface device: Extending virtual realities. Proceedings of the 4th annual ACM symposium on User interface software and technology (UIST '91): 65-68.

Mankoff, D., Dey, A., Mankoff, J., Mankoff, K. (2005). Supporting interspecies awareness: Using peripheral displays for distributed pack awareness. Proceedings of the 18th annual ACM symposium on User interface software and technology UIST '05: 253-2 58.

Coordination

Gittell, J. (2002). Coordinating mechanisms in care provider groups: Relational coordination as a mediator and input uncertainty as a moderator of performance effects. Management Science 48(11): 1408-1426.

Bechky, B. (to appear). Gaffers, gofers, and grips: Coordination and role enactment in
film production. To appear in Organization Science.

March, J., and Simon, H. (1993). Organizations. Blackwell Publishers.

Behavioral theory of the firm

Cyert, R. and March, J. (1992) A Behavioral Theory of the Firm. Chapters 3, 7, and 9. Blackwell Publishers. p. 30-51, 161-176, 214-246.

Population ecology of voluntary organizations

McPherson, J. M., P. A. Popielarz, and S. Drobnic, 1992, Social Networks and Organizational Dynamics: American Sociological Review, v. 57, p. 153-170.

McPherson, J. M. and T. S. Rotolo (1996). "Testing a Dynamic Model of Social Composition: Diversity and Change in Voluntary Groups." American Sociological Review 61(2): 179-202.

Cress, D. M. and J. M. McPherson (1997). "Competition and Commitment in Voluntary Memberships: the Paradox of Persistence and Participation." Sociological Perspectives 40(1): 61-79.

Podolny, J. M., T. E. Stuart, and M. T. Hannan, 1996, Networks, Knowledge, and Niches: Competition in the Worldwide Semiconductor Industry, 1984-1991: American Journal of Sociology, v. 102, p. 659.

Popielarz, P. A., and J. M. McPherson, 1995, On the Edge or In Between: Niche Position, Niche Overlap, and the Duration of Voluntary Association Memberships., American Journal of Sociology, University of Chicago Press, p. 698.

Question-answering

Cui, H., Sun, R., Li, K., Kan, M., and Chua, T. (2005). "Question answering passage retrieval using dependency relations." SIGIR '05.

Lin, J. (2005). "Evaluation of resources for question answering evaluation." SIGIR '05.

Cui, H., Kan, M., and Chua, T. "Generic soft pattern models for definitional question answering." SIGIR '05.

Yom-Tov, E., Carmel, D., Darlow, A. "Learning to estimate query difficulty." SIGIR '05.

Transaction-cost economics

Williamson, O. (1979). "Transaction-cost economics: The governance of contractual relations," Journal of Law and Economics, 22:233-261.

Santos, F. and Eisenhardt, K. (2005). "Organizational boundaries and theories of organization," Organization Science.

Institutional theory

DiMaggio, P. and Powell, W. (1991). "The iron cage revisited: Institutional isomorphism and collective rationality," in DiMaggio, P. and Powell, W. (Eds.), The New Institutionalism in Organizational Analysis.

Tolbert P. and Zucker, L. (1983). "Institutional sources of change in the formal structure of organizations: The diffusion of civil service reform, 1880-1935." Administrative Science Quarterly, 28: 22-39.

Ingram, P. and Inman, C. (1996). "Institutions, interfroup competition, and the evolution of hotel populations around Niagara Falls." Administrative Science Quarterly, 41(4): 629-658.

Emotion and design

Norman, D. 2002. Emotion & design: attractive things work better. interactions 9, 4 (Jul. 2002), 36-42.

Wensveen, S., Overbeeke, K., and Djajadiningrat, T. 2000. Touch me, hit me and I know how you feel: a design approach to emotionally rich interaction. In Proceedings of the Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (New York City, New York, United States, August 17 - 19, 2000). D. Boyarski and W. A. Kellogg, Eds. DIS '00. ACM Press, New York, NY, 48-52.

Desmet, P.M.A. (2003). From Disgust to Desire: How Products Elicit Emotions. In P. Hekkert, D.C. McDonagh, & J. van Erp (Eds.), Proceedings of the third international conference Design and Emotion.

Desmet, P.M.A. (2003). A multilayered model of product emotions. The Design Journal.

Haslam, N. (1995). The Discreteness of Emotion Concepts: Categorical Structure in the Affective Circumplex. Personality and Social Psychology Bulletin., 21(10), October 1995, pp. 1012-1019.

Organizational learning

Levitt, B., and March, J.G. (1988). "Organizational learning." Annual Review of Sociology, 14, 319-340.

Kane, A., Argote, L., and Levine, J. (2005). "Knowledge transfer between groups via personnel rotation: Effects of social identity and knowledge quality." Organizational Behavior and Human Decision Processes, 96, 56-71.

Darr, E., Argote, L., and Epple, D. (1995). "The acquisition, transfer, and depreciation of knowledge in service organizations: Productivity in franchises," Management Science, 41, 1750-1762.

Reagans, R., Argote, L., and Brooks, D. (2005). "Individual experience and experience working together: Predicting learning rates from knowing what to do and knowing who knows what." Management Science, 51, 869-881.

Argote, L, and Ophir, R. (2002). Intraorganizational learning. In J. Baum (Ed.), Companion to organizations. Blackwell.

Schulz, M. (2002). Organizational learning. In J. Baum (Ed.), Companion to organizations. Blackwell.

Ingram, P. (2002). Interorganizational learning. In J. Baum (Ed.), Companion to organizations. Blackwell.

More population ecology

Carrol, G.R. & Swaminathan (2000). "Why the microbrewery movement? Organizational dynamics of resource partitioning in the U.S. brewing industry," American Journal of Sociology, 106, 715-762.

McKendrick, D.G., Jaffee, J., Carroll, G.R., and Khessina, O.M. (2003). "In the bud? Disk array producers as a (possibly) emergent organizational form." Administrative Science Quarterly, 48, 60-93.

Population ecology

Carroll, G, and Hannan, M. (2000). The demography of corporations and industries. Princeton, NJ: Princeton University Press, 1-57.

Hannan, M. and Freedman, J. (1977). The population ecology of organizations. American Journal of Sociology, 82:929-964.

Carroll, G.R. (1985). Concentration and specialization: Dynamics of niche width in populations of organizations." American Journal of Sociology, 90: 1262-1283.

Survival analysis and proportional hazards regression

Singer, J. and Willett, J. (2003). Describing Discrete-Time Event Occurrence Data. In "Applied Longitudinal Data Analysis: Modeling Change and Event Occurrence," Oxford University Press, 325-351.

Cox, D.R. Regression Models and Life-Tables. (1972). Journal of the Royal Statistical Society, Series B (Methodological), 34(2), 187-220.

Pezzullo. Cox Proportional Hazards Survival Regression. http://members.aol.com/johnp71/prophaz2.html

Dorak, M.T. Common Concepts in Statistics. http://dorakmt.tripod.com/mtd/glosstat.html

Tools

Myers, B., Hudson, S. E., and Pausch, R. 2000. Past, present, and future of user interface software tools. ACM Trans. Comput.-Hum. Interact. 7, 1 (Mar. 2000), 3-28.

Buxton, W., Lamb, M. R., Sherman, D., and Smith, K. C. 1983. Towards a comprehensive user interface management system. In Proceedings of the 10th Annual Conference on Computer Graphics and interactive Techniques (Detroit, Michigan, United States, July 25 - 29, 1983). P. P. Tanner, Ed. SIGGRAPH '83. ACM Press, New York, NY, 35-42.

Olsen, D. R. 1989. A programming language basis for user interface. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Wings For the Mind K. Bice and C. Lewis, Eds. CHI '89. ACM Press, New York, NY, 171-176.

Landay, J. A. and Myers, B. A. 1995. Interactive sketching for the early stages of user interface design. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Denver, Colorado, United States, May 07 - 11, 1995). I. R. Katz, R. Mack, L. Marks, M. B. Rosson, and J. Nielsen, Eds. Conference on Human Factors in Computing Systems. ACM Press/Addison-Wesley Publishing Co., New York, NY, 43-50.

Klemmer, S. R., Sinha, A. K., Chen, J., Landay, J. A., Aboobaker, N., and Wang, A. 2000. Suede: a Wizard of Oz prototyping tool for speech user interfaces. In Proceedings of the 13th Annual ACM Symposium on User interface Software and Technology (San Diego, California, United States, November 06 - 08, 2000). UIST '00. ACM Press, New York, NY, 1-10.

Lee, J. C., Avrahami, D., Hudson, S. E., Forlizzi, J., Dietz, P. H., and Leigh, D. 2004. The calder toolkit: wired and wireless components for rapidly prototyping interactive devices. In Proceedings of the 2004 Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (Cambridge, MA, USA, August 01 - 04, 2004). DIS '04. ACM Press, New York, NY, 167-175.

What is good organizational theory?

Van de Ven, A.H. (1989). “Nothing is quite so practical as a good theory.” Academy of Management Review, 14(4): 486-489.

Whetten, D.A. (1989). “What constitutes a theoretical contribution?” Academy of Management Review, 14(4): 490-495.

Bacharach, S.B. (1989). “Organizational theories: Some criteria for evaluation.” Academy of Management Review, 14(4): 499-515.

Sutton, R.I. and Staw, B.M. (1995) “What theory is not.” Academy of Management Review, 40(3): 371-384.

Weick, K. “What Theory is Not, Theorizing Is.” ASQ 40 (1995): 385-390.

DiMaggio, P.J. “Comments on ‘What Theory is Not’” ASQ 40 (1995): 391-397.

Online response time

Kalman, Y., and Rafaeli, S. (2005) Email Chronemics: Unobtrusive Profiling of Response Times. Proceedings of the 38th Hawaii International Conference on System Sciences.

Survey methods

Dillman, D. "Introduction to Tailored Design," "Writing Questions," "Constructing the Questionnaire," and "Internet and Interactive Voice Response Surveys." In Mail and Internet Surveys: The Tailored Design Method. John Wiley and Sons, 2000.

History of HCI

Baecker, R., Grudin, J., Buxton, W., and Greenburgh, S., "Chapter 1: A Historical and Intellectual Perspective" in "Readings in Human-Computer Interaction: Towards the Year 2000", pp. 35-47, Morgan Kaufman, 1995.

Vannevar Bush, "As we may think." The Atlantic Monthly, July 1945

Jeff Johnson, Teresa L. Roberts, William Verplank, David C. Smith, Charles H. Irby, Marian Beard, Kevin Mackey, The Xerox Star: A Retrospective, Computer, v.22 n.9, p.11-26, 28-29, September 1989.

Mark Weiser, "The Computer for the 21st Century", Scientific American, September 1991.

Trust (again)

Bill McEvily, Vincenzo Perrone and Akbar Zaheer. (2003) Introduction to the Special Issue on Trust in an Organizational Context. Organization Science 14(1).

Katherine J. Stewart. (2003) Trust Transfer on the World Wide Web. Organization Science 14(1).

Donald L. Ferrin and Kurt T. Dirks. (2003) The Use of Rewards to Increase and Decrease Trust: Mediating Processes and Differential Effects. Organization Science 14(1).

Bill McEvily, Vincenzo Perrone and Akbar Zaheer. (2003) Trust as an Organizing Principle. Organization Science 14(1).

Cynthia L. Corritore, Beverly Kracher and Susan Wiedenbeck. (2003) On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies 58(6).

Cynthia L. Corritore, Beverly Kracher and Susan Wiedenbeck. (2003) Editorial. International Journal of Human-Computer Studies 58(6).

McKnight, D.H, Chervany, N.L., 2002. What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 6 (2), 35–59.

JS Olson, GM Olson (2000). i2i trust in e-commerce. Communications of the ACM 43(12), 41-44.

Jens Riegelsberger, M. Angela Sasse and John D. McCarthy. (2003) The researcher's dilemma: evaluating trust in computer-mediated communication. International Journal of Human-Computer Studies 58(6).

Sonja Grabner-Kräuter and Ewald A. Kaluscha. Empirical research in on-line trust: a review and critical assessment. International Journal of Human-Computer Studies 58(6).

Putting organizational behavior (the field) in perspective

Staw, B. M. (1991). Dressing up like an organization: when psychological theories can explain organizational action. Journal of Management, 17(4), 805-819.

Pfeffer, J. (1993). Barriers to the advance of organizational science: paradigm development as a dependent variable. Academy of Management Review, 18(4), 599-620.

Meehl, P. E. (1978). Theoretical risks and tabular asterisks: Sir Karl, Sir Ronald, and the slow progress of soft psychology. Journal of Consulting & Clinical Psychology, 46(4), 806-834.

Gans, J. A., & Shepherd, G. B. (1994). How are the mighty fallen: Rejected classic articles by leading economists. Journal of Economic Perspectives, 8(1), 165-180.

Neuroscience and unconscious measures

Greenwald, A. G., McGhee, D. E., & Schwartz, J. L. K. (1998). Measuring individual differences in implicit cognition: The implicit association test. Journal of Personality and Social Psychology, 74(6), 1464-1480.

Ochsner, K. N., & Lieberman, M. D. (2001). The emergence of social cognitive neuroscience. American Psychologist, 56(9), 717-734.

Camerer, C. F., Loewenstein, G., & Prelec, D. (2005). Neuroeconomics: How neuroscience can inform economics. Journal of Economic Literature, 63(1), 9-64.

Simulating human processing

John, B. E. (2003) Information processing and skilled behavior. In J. M. Carroll, (Ed.), Toward a multidisciplinary science of human computer interaction. Morgan Kaufman.

Card, Moran, and Newell (1983). The Human Information-Processor. The Psychology of Human-Computer Interaction, Chapter 2.

Card, Moran, and Newell (1980). Computer Text-Editing: An Information-Processing Analysis of a Routine Cognitive Skill. Cognitive Psychology 12, p. 32-74.

Cross-cultural organizational behavior

Sedikides, C., Gaertner, L., & Toguchi, Y. (2003). Pancultural self-assessment. Journal of Personality and Social Psychology, 84(1), 60-79.

Hong, Y.-y., Morris, M. W., Chiu, C.-y., & Benet-Martinez, V. (2000). Multicultural minds: A dynamic constructivist approach to culture and cognition. American Psychologist, 55(7), 709-720.

Chatman, J. A., Polzer, J. T., Barsade, S. G., & Neale, M. A. (1998). Being different yet feeling similar: The influence of demographic composition and organizational culture on work processes and outcomes. Administrative Science Quarterly, 43, 749-780.

Intro to Machine Learning

Kubat, Bratko, Michalski (1997). A Review of Machine Learning Methods. Chapter 1 of Machine Learning and Data Mining: Methods and Applications. John Wiley and Sons.

Michalski, Carbonell, Mitchell (1983). An Overview of Machine Learning. Chapter 1 of Machine Learning: An Artificial Intelligence Approach. Morgan Kaufman.

Winston (1992). Learning by Building Identification Trees, Training Neural Nets, Perceptrons, Approximation Nets. Chapters 21-24 of Artificial Intelligence (3rd Edition). Addison Wesley.

Power and leadership

Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition. Psychological Review, 110(2), 265-284.

Galinsky, A. D., Gruenfeld, D. H., & Magee, J. C. (2003). From power to action. Journal of Personality and Social Psychology, 85(3), 453-466.

Peterson, R. S. (1997). A directive leadership style in group decision making can be both virtue and vice: Evidence from elite and experimental groups. Journal of Personality and Social Psychology, 72(5).

Interdisciplinary . . .

Pirolli, P. and S.K. Card, Information foraging. Psychological Review, 1999. 106: p. 643-675.

Scott Hudson, James Fogarty, Christopher Atkeson, Daniel Avrahami, Jodi Forlizzi, Sara Kiesler, Johnny Lee, Jie Yang, "Predicting human interruptibility with sensors: a Wizard of Oz feasibility study", Proceedings of the SIGCHI conference on human factors in computing systems, April 05-10, 2003.

Groups and teams

Buehler, R., Messervey, D., & Griffin, D. W. (2005). Collaborative planning and prediction: Does group discussion affect optimistic biases in time estimation. Organizational Behavior & Human Decision Processes, 97(1), 47-63.

Staw, B. M. (1975). Attribution of the "causes" of performance: A general alternative interpretation of cross-sectional research on organizations. Organizational Behavior and Human Decision Processes, 13(3), 414-432.

Levine, J. M., & Moreland, R. L. (1998). Small groups. In D. T. Gilbert & S. T. Fiske (Eds.), The handbook of social psychology, Vol. 2 (4th ed.). (pp. 415-469). Boston, MA, USA: Mcgraw-Hill.

Microcontribution

Sproull, L. Making Infocities Livable. IBM Workshop on Information Cities and Collaborative Portals (2002).

Organizational justice

Lind, E. A., Kanfer, A., & Earley, P. C. (1990). Voice, control, and procedural justice. Journal of Personality and Social Psychology, 59, 952-959.

Blader, S., & Tyler, T. R. (in press). How can theories of organizational justice explain the impact of fairness? In J. Greenberg & J. A. Colquitt (Eds.), Handbook of Organizational Justice.

Writing style

Bem, D. J. (2002). Writing the Empirical Journal Article. In J. M. Darley, Zanna, M. P., & Roediger III, H. L. (Ed.), The Compleat Academic: A Career Guide. Washington, DC: American Psychological Association.

Fairness, egocentrism, and social conflict

Loewenstein, G., Thompson, L., & Bazerman, M. H. (1989). Social utility and decision making in interpersonal contexts. Journal of Personality and Social Psychology, 57, 426-441.

Babcock, L., Loewenstein, G., Issacharoff, S., & Camerer, C. (1995). Biased judgments of fairness in bargaining. American Economic Review, 85(5), 1337-1343.

Online community success

Arguello, Butler, Joyce, Kraut, Ling, Wang. Talk to Me: Foundations for Successful Individual-Group Interactions in Online Communities (Under review for CHI 2006).

Motivation, goal setting

Locke, E.A. & Latham, G.P. (1990). A Theory of Goal-Setting & Task Performance. Prentice Hall. Chapters 1 & 2.

Heath, C. (1999). On the social psychology of agency relationships: Lay theories of motivation overemphasize extrinsic incentives. Organizational Behavior & Human Decision Processes, 78, 25-62.

Supporting communication and collaborative work

Clark, H. H. & Brennan, S. E. (1991). Grounding in communication. In L. B. Resnick, R. M. Levine, & S. D. Teasley (Eds.). Perspectives on socially shared cognition (pp. 127-149). Washington, DC: APA.

Mintzberg, H. (1990, March/April). The manager's job: Folklore and fact. Harvard Business Review, 68(2),163-176. [Reprinted from 1975.]

Fish, R. S., Kraut, R. E., & Root, R. W. (1992). Evaluating video as a technology for informal communication. Proceedings of CHI 1992 (pp. 37-48). NY: ACM Press.

Hudson, S. E., & Smith, I. (1996). Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems. Proceedings of CSCW 1996 (pp. 248-257). NY: ACM Press.

Bowers, J., Pycock, J., & O’Brien, J. (1996). Talk and embodiment in collaborative virtual environments. Proceedings of CHI 1996 (pp. 58-65). NY: ACM Press.

Negotiation

Kray, L. J., Galinsky, A. D., & Thompson, L. (2002). Reversing the gender gap in negotiations: An exploration of stereotype regeneration. Organizational Behavior & Human Decision Processes, 87(2), 386-409.

Bazerman, M. H., Curhan, J. R., Moore, D. A., & Valley, K. L. (2000). Negotiation. Annual Review of Psychology, 51, 279-314.

Error correction in text-to-speech systems

Arons, B. SpeechSkimmer: A system for interactively skimming recorded speech. ACM Transactions on Computer-Human Interaction 4, 1 (1997).

Bacchiani, M., Hirschberg, J., Rosenberg, A., Whittaker, S., Hindle, D., Isenhour, P., Jones, M., Stark, L. and Zamchick, G. SCANMail: Audio navigation in the voicemail domain. Proc. Conference on Human Language Technology Research 2001, ACM Press (2000), 1-3.

Boreczky, J., Gigensohn, A., Golovchinsky, G., and Uchihashi, S. An Interactive Comic Book Presentation for Exploring Video. Proc. CHI 2000, ACM Press (2000), 185-192.

Chase, L. Word and acoustic confidence annotation for large vocabulary speech recognition. Proc. Eurospeech 1997, (1997), 815-1818.

Degen, L., Mander, R., and Salomon, G. Working with Audio. Proc. CHI 1992, ACM Press (1992), 413-418.

Feng, J. and Sears, A. Using confidence scores to improve hands-free speech based navigation in continuous dictation systems. ACM Transactions on Computer-Human Interaction, 4,11 (2004), 329-256.

Hakkani-Tür, D., Béchet, F., Riccardi, G. and Tür, G. Beyond ASR 1-Best: Using word confusion networks in spoken language understanding. Journal of Computer Speech and Language, Elsevier, (To appear).

Hauptmann and Witbrock, M. Informedia: News-on-demand multimedia information acquisition and retrieval. Intelligent Multimedia Information Retrieval, AAAI Press (1997), 213-239.

Hazen, T., Polifroni, J., and Seneff, S. Recognition confidence scoring for use in speech understanding systems. Computer Speech and Language 16, (2002), 49-67.

Hindus, D., Schmandt, C., and Horner, C. Capturing, structuring, and representing ubiquitous audio. ACM Transactions on Information Systems 11, 4 (1993), 376-400.

Karat, C., Halverson, C., Karat J., and Horn, D. Patterns of entry and correction in large vocabulary continuous speech recognition systems. Proc. CHI 1999, ACM Press (1999), 568-575.

Kazman, R., Al-Halimi, R., Hunt, W., and Mantei, M. Four paradigms for indexing videoconferences. IEEE Multimedia 3, 1 (1996), 63-73.

Moran, T., Palen, L., Harrison, S., Chiu, P., Kimber, D., Minneman, S., van Melle, W., and Zellweger, P. “I’ll get that off the audio”: Salvaging in a multimedia meeting. Proc. CHI 1997, ACM Press (1997), 202-209.

Oviatt, S. Taming Recognition Errors with a Multimodal Interface. Communications of the ACM 43, ACM Press (2000), 45-51.

Stark, L., Whittaker, S., and Hirschberg, J. ASR satisficing: The effects of ASR accuracy on speech retrieval. Proc. International Conference on Spoken Language Processing, (2000).

Stifelman, L, Arons, B., and Schmandt, C. The audio notebook: Paper and pen interaction with structured speech. Proc. CHI 2001, ACM Press (2001), 182-189.

Suhm, B., Myers, B. and Waibel, A. Multimodal error correction for speech user interfaces. ACM Transactions on Computer-Human Interaction 1, 8 (2001), 60-98.

Vemuri, S., DeCamp, P., Bender, W., and Schmandt, C. Improving speech playback using time-compression and speech recognition. Proc. CHI 2004, ACM Press (2004), 295-302.

Whittaker, S. and Amento, B. Semantic Speech Editing. Proc. CHI 2004, ACM Press (2004), 527-534.

Whittaker, S., Davis, R., Hirshberg, J., and Muller, U. Jotmail: A voicemail interface that enables you to see what was said. Proc. CHI 2000, ACM Press (2000), 89-96.

Whittaker, S., Hirschberg, J., Amento, B., Stark, L., Bacchiani, M., Isenhour, P., Stead, L., Zamechick, G. and Rosenberg A. SCANMail: A voicemail interface that makes speech browsable, readable, and searchable. Proc. CHI 2002, ACM Press (2002), 275-282.

Whittaker, S., Hyland, P., and Wiley, M. Filochat: Handwritten notes provide access to recorded conversations. Proc. CHI 1994, ACM Press (1994), 271-277.

Wilcox, L., Chen, F., Kimber, D., and Balasubramanian, V. Segmentation of speech using speaker identification. Proc. International Conference on Acoustics, Speech, and Signal Processing (1994), 161-164.

Comparative judgment

Dunning, D., Heath, C., & Suls, J. M. (in press). Flawed self-assessment: Implications for health, education, and business. Psychological Science in the Public Interest.

Moore, D. A., & Small, D. A. (2005). Error and bias in comparative social judgment: On being both better and worse than we think we are. Pittsburgh: Carnegie Mellon University, Tepper Working Paper 2004-E1.

Moore, D. A. (in press). Not so above average after all: When people believe they are worse than average and its implications for theories of bias in social comparison. Organizational Behavior & Human Decision Processes.

Team size and trust in open source software communities

Brooks, F. 1995. The Mythical Man-Month: Essays on Software Engineering. Addison-Wesley Professional.

Espinosa, J., Kraut, R., Slaughter, S., Lerch, J., Herbsleb, J., and Mockus, A. 2002. Shared Mental Models, Familiarity, and Coordination: A Multi-Method Study of Distributed Software Teams. International Conference on Information Systems, 425-433.

Levien, R., and Aiken, A. An Attack-Resistant, Scalable Name Service. Working paper. Available: http://www.levien.com/fc.ps

McAllister, D. 1995. Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal (38:1), 24-59.


Raymond, E. 2000. The cathedral and the bazaar. Available:
http://adrenalin-online.demon.co.uk/lectures/ebooks/cathedral_bazaar.pdf

Scacchi, W. 2002. Understanding the Requirements for Developing Open Source Software Systems. IEE Proceedings on Software (149:1), 24-39.

Stewart, K., and Gosain, S. 2006. The Impact of Ideology on Effectiveness in Open Source Software Development Teams. MIS Quarterly.

Weinberg, G. 1998. The Psychology of Computer Programming. Dorset House Publishing Company

Behavioral decision theory

Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185, 1124-1131.

Camerer, C. F. (1995). Individual decision making. In J. H. Kagel & A. E. Roth (Eds.), The handbook of experimental economics. Princeton, NJ: Princeton University Press.

Indisciplinary research

Newman, W. (1994). A Preliminary Analysis of the Products of HCI Research, Using Pro Forma Abstracts, Proceedings of CHI '94 Human Factors in Computing Systems. New York: ACM Press

Hargadon, A, and Sutton, R. (1997). Technology Brokering and Innovation in a Product Development Firm, Administrative Science Quarterly, 42, 716-749.

Card, S. (1995). Pioneers and Settlers: Methods Used in Successful User Interface Design, in Human-Computer Interface Design: Sucess Stories, Emerging Methods, and Real-World Context, Rudisill, M., Lewis, C., Polson, P., and McKay T. (eds), Morgan Kaufman, San Fransisco, 122-169.

Situationalism and attribution

Ross, L. and R. E. Nisbett (1991). The person and the situation: Perspectives of social psychology. New York, McGraw-Hill. (Chapters 1 and 2.)

Gilbert, D. (1994). Attribution and interpersonal perception. In A. Tesser (Ed.), Advanced social psychology (pp. 99-147). New York: McGraw-Hill.

Large scale coordination

Xiao, Fussell, Weisband, Keisler, Yang. Large Scale Collaboration in Critical Environments. (NSF Proposal)

González, V., and Mark, G. "Constant, Constant, Multi-tasking Craziness: Managing Multiple Working Spheres." CHI 2004, 113-120.

Fussell, Kiesler, Setlock, Scupelli. Effects of instant messaging on the management of multiple project trajectories. CHI 2004, 191-198.

Bardram, J. Temporal Coordination: On Time and Coordination of Collaborative Activities at a Surgical Department. CSCW 9: 157-187. (2000).

Dispositions vs. situations in the workplace

Davis-Blake, A., & Pfeffer, J. (1989). Just a mirage: The search for
dispositional effects in organizational research. Academy of Management Review, 14(3), 385-400.

Staw, B. M., Bell, N. E., & Clausen, J. A. (1986). The Dispositional Approach to Job Attitudes: A Lifetime Longitudinal Test. Administrative Science Quarterly, 31(1), 56-68.

Social cognition

Steele, C. M. (1997). A threat in the air: How stereotypes shape intellectual identity and performance. American Psychologist, 52(6), 613-629.

Fitzsimons, G. M., & Bargh, J. A. (2003). Thinking of you: Nonconscious pursuit of interpersonal goals associated with relationship partners. Journal of Personality & Social Psychology, 84(1), 148-163.

Online support groups

Helgeson, V. S., & Cohen, S. (1996). Social support and adjustment to cancer: Reconciling descriptive, correlational, and intervention research. Health Psychology, 15, 135-148.

Shaw, B., McTavish, F., Hawkins, R., Gustafson, D., and Pingree, S., (2001). Experiences of Women with Breast Cancer: Exchanging Social Support over the CHESS Computer Network, Journal of Health Communication, 5(2).

Farnham, S., Cheng, L., Stone, L., Zaner-Godsey, L. Hibbeln, C., Syrjala, K., Clark, A., Abrams, J. (2002). HutchWorld: Clinical study of Computer-mediated Social Support for Cancer Patients and their Caregivers. Proceeding, CHI'2002: Conference on Human Factors in Computering Systems.

Galegher, J., Sproull, L., & Kiesler, S. (1998.). Legitimacy, authority, and community in electronic support groups. Written Communication, 15(4), 493-530.

Gustafson, DH, Hawkins, R, Pingree, S, McTavish, F, Arora, NK, Mendenhall, J, Cella, DF, Serlin, RC, Apantaku, FM, Stewart, J, & Salner, A:. (2001). Effect of computer support on younger women with breast cancer. Journal General Internal Medicine, 16(43), 435-445

Open-source software development communities

Moon, Jae Yun & Sproull, Lee. (November 2000) Essence of Distributed Work: The Case of the Linux Kernel. First Monday, 5(11).

Lakhani, K., & Hippel, E. v. (2000, May). How Open Source software works: “Free” user-to-user assistance.

Krogh, G. v., Spaeth, S., Lakhani., K. R., & Hippel, E. v. (In press). Community, Joining, and Specialization in Open Source Software Innovation: A Case Study. Research Policy Special Issue On Open Source Software Development.

Stewart, K. J., & Gosain, S. (Under review). Impacts of ideology, trust, and communication on effectiveness in open source software development teams.Unpublished manuscript.

Lerner, J., & Tirole, J. (2000, Feb 25). The simple economics of open source development. Harvard Business School. Retrieved Nov 11, 2003, from the World Wide Web: http://www.hbs.edu/research/facpubs/workingpapers/papers2/9900/00-059.pdf

Asklund, U., & Bendix, L. (2003). A study of configuration management in open source software projects. IEE Proceedings-Software, 149(1), 40-46.

Mockus, Audris, Fielding, Roy T., & Herbsleb, James D. (2002). Two Case Studies of Open Source Software Development: Apache and Mozilla. ACM Transactions on Software Engineering and Methodology, 11(3), 309-346.

Network effects and critical mass

Katz, M. L., & Shapiro, C. (1994). Systems competition and network effects. Journal of Economic Perspectives, 8(2), 93-115.

Markus, L. (1987). Towards a "critical mass" theory of interactive media: Universal access, interdependence, and diffusion. Communication Research, 14, 491-511.

Jones, Q., Ravid, G., & Rafaeli, S. (2002). An empirical exploration of mass interaction system dynamics: Individual information overload and Usenet discourse. Paper presented at the 35th Hawaii International Conference on System Sciences - 2002.

Reed, D. (1999). That Sneaky Exponential: Beyond Metcalfe's Law to the Power of Community Building

Kraut, R. E., Rice, R. E., Cool, C., & Fish, R. S. (1998). Varieties of social influence: The role of utility and norms in the success of a new communication medium. Organization Science, 9(4), 437-453.

Nonneeke, B., & Preece, J. (2000). Lurker demographics: Counting the silent, Proceeding CHI '2000, Conference on Human Factors in Computing Systems (pp. 73-80).

Reputation mechanisms

Dellarocas, Chrysanthos & Resnick, Paul (2003, May 21). Online reputation mechanisms: Roadmap for future research

Resnick, Paul, Zeckhauser, Richard, Swanson, John, and Kate Lockwood. The value of reputation on eBay: A controlled experiment. Working paper.

Dellarocas, Chrysanthos (2003) Efficiency and robustness of binary feedback mechanisms in trading Environments with moral hazard. Massachusetts Institute of Technology (MIT) - Sloan School of Management MIT Sloan Working Paper No. 4297-03

Identity and membership online

Burkhalter, Byron. Reading race online: Discovering racial identity in Usenet discussions. Chapter 3 in Smith, M. and P. Kollock, Eds. (1998). Communities in cyberspace. London, Routledge.

Turkle, S. (1994). Constructions and reconstructions of the self in virtual reality. Mind, Culture, and Activity, 1( 3), Summer 1994.

Kim, A. J. (2000). Community building on the Web. Berkeley, CA, Peachpit Press. Chapter 3, Profiles: Getting to Know Your Members, p. 75-113

Kim, A. J. (2000). Community building on the Web. Berkeley, CA, Peachpit Press.
Chapter 4, Roles: From Newcomer to Old-Time, p. 115-154

Baym, N. (1993). Interpreting soap operas and creating community: Inside a computer-mediated fan culture. Journal of Folklore Research, 30, 143-176.

Spears, R., Postmes, T., Lea, M., & Wolbert, A. (2002). When are net effects gross products. Journal of Social Issues, 58(1), 91-107.

Postmes, T., & Brunsting, S. (2002). Collective action in the age of the Internet: Mass communication and online mobilization. Social Science Computer Review, 20(3), 290-301.

Social identity theory

Deaux, K. (1995). Social identification. In ET Higgins & AW Kruglanski (Eds.), Social psychology: Handbook of basic principles (pp. 777-798).

Wenger, E., McDermott, R., & Snyder, W. (2002). Cultivating communities of practice. Boston, MA: Harvard Business School Publishing. Chapters 3 and 4.

Tajfel, H., Billig, M. G., Bundy, R. P., & Flament, C. (1971). Social categorization and intergroup behaviour. European Journal of Social Psychology, 1(2), 149-178.

Minow, M. (1997). Not only for myself; identity politics and the law. New York, The New Press. p. 9-58.

Identity and membership (cont.)

Moreland, R. L., & Levine, J. M. (2001). Socialization in organizations and work groups. In M. E. Turner (Ed.), Groups at work: Theory and research (pp. 69-112). Mahwah, NJ, US: Lawrence Erlbaum Associates.

Hogg, M. A. . (2001).Social categorization, depersonalization, and group behavior. In M. Hogg. & T. S. Tinsdale. Blackwell Handbook of Social Psychology: Group Processes (pp 57-85). Malden, MA: Blackwell.

Kim, A. J. (2000). Community building on the Web. Berkeley, CA, Peachpit Press.

Relationships and friendships

Berscheid, E., & Reis, H. T. (1998). Attraction and close relationships. In D. T. Gilbert & S. T. Fiske & et al. (Eds.), The handbook of social psychology, Vol 2 (4th ed., pp. 193-281). New York, NY, US: McGraw-Hill. Pages 192-210, 222-226, 230-248.

Walther, J. B., & Parks, M. R. (2002). Cues filtered out, cues filtered in: Computer-mediated communication and relationships. In I. M. L. Knapp & J. A. Daly (Eds.), Handbook of interpersonal communication (3rd ed., pp. 529-563). Thousand Oaks, CA: Sage.

Duck, S., Rutt, D., Hurst, M., & Strejc, H. (1991). Some evident truths about conversations in everyday relationships: All communications are not created equal. Human Communication Research, 18(2l), 228-267.

Cummings, J, Lee, J. & Kraut, R. (In preparation). From high school to college: The difference media make. In R. Kraut (Ed.), New technology at home. New York: Oxford University Press.

McKenna, K. Y. A., Green, A. S., & Gleason, M. E. J. (2002). Relationship formation on the Internet: What's the big attraction? Journal of Social Issues, 58(1), 9-31.

Cummings, J., Butler, B., & Kraut, R. (2002). The quality of online social relationships. Communications of the ACM, 45(7), 103-108.

Structuring conversation online

Viegas, F. B., & Donath, J. S. (1999). Chat circles. Proceedings of CHI'92 Conference on Human Factors in Computing Systems. New York:: ACM Press.

Sack, W. (2000). Conversation map: An interface for very large-scale conversations. Journal of Management Information Systems 17(3): 73-92.

Smith, M. A. and A. T. Fiore (2001). Visual components for persistent conversations. CHI'01 Proceedings of the SIGCHI conference on Human factors in computing systems, Seattle, WA, ACM.

Smith, M.A., Cadiz, J.J., & Burkhalter, B. (2000). Conversation trees and threaded chats. CHI'00 Proceedings of the SIGCHI conference on Human factors in computing systems, Philadelphia, PA, ACM

Wattenberg, M. and D. Millen (2001). Conversation thumbnails for large-scale discussions. CHI '03 extended abstracts on human factors in computer systems, Seattle, WA, ACM.

Terveen, L. G. and W. Hill (2001). Human-Computer Collaboration in Recommender Systems. HCI in the New Millennium. J. Carroll. New York, NY, Addison Wesley.

Ethics in HCI research

Kraut, R. E., Olson, J., Manaji, M., Bruckman, A., Cohen, J. & Couper, M. (Under review). Psychological research online: Opportunities and challenges. Report prepared for the American Psychology Association's Taskforce on the Internet and Psychological Research.

Interactivity, conversation, common groung

Monk, A. (2003) Common ground in electronically mediated communication: Clark's theory of language use. Toward a multidisciplinary science of human-computer interaction. J. M. Carroll. (pp. 265-290).

Whittaker, S. & O'Conaill, B. (1997). The role of vision in face-to-face and mediated communication. In E. E. Finn, A. J. Sellen, & S. B. Wilbur (Eds.)Video-Mediated Communication. (pp. 23-50) Mahwah, NJ: Lawrence Erlbaum Associates.

Fussell, S. R., Kraut, and Siegel, J. (2000). Coordination of communication: Effects of shared visual context on collaborative work. Proceedings of the Conference on Computer Supported Cooperative Work, New York: ACM.

McCarthy, J. C. & Monk, A. F. (1994). Measuring the quality of computer-mediated communication. Behaviour & Information Technology, 13(5), 311-319.

Public goods online

Sproull, L., Conley, C., & Moon, J. Y. (in press). Pro-social behavior on the net. In Y. Amichai-Hamburger (Ed.), The social net: The social psychology of the Internet. New York: Oxford University Press.

Kollock, P., & Smith, M. (1996). Managing the virtual commons: Cooperation and conflict in computer communities, in Computer-mediated communication: Linguistic, social, and cross-cultural perspectives, Susan Herring (pp. 109-128). Amsterdam: John Benjamin.

Chen, Y., Kiesler, S., Konstan, J., Kraut, R., Resnick, P., Reidl, J., & Terveen, L. (2003). Designing on-line communities to enhance participation -- bridging theory and practice. A proposal to the National Science Foundation. Pittsburgh, PA: Carnegie Mellon University.

Kraut, R. (2003). Applying social psychological theory to the problems of group work. In J. M. Carroll (Ed.), HCI models, theories and frameworks: Toward a multidisciplinary science (pp. 325-356). New Yok: Morgan Kaufman. [focus on sections on process losses (pp. 17-21) and on social loafing in online groups (pp. 28-34) ].

Lakhani., K. R., & Hippel, E. v. (2003). How open source software works "free" user-to-user assistance. Research Policy (Special Issue on Open Source Software Development), 32, 923.943.

Public goods

Karau, S. & Williams, K. (1993) Social loafing: A meta-analytic review and theoretical integration. Journal of Personality and Social Psychology, 65(4), 681-706.

Hardin, G. (1968). The tragedy of the commons. Science, 162, 1243-1248.

Ledyard, J. (1995). Public goods: A survey of experimental research. In J. H. Kagel & A. Roth (Eds.), The handbook of experimental economics (pp. 111-194.). Princeton, NJ: Princeton University Press.

Ostrom, Elinor (2000). Collective action and the evolution of social norms. Journal of Economic Perspectives, 14(3), 137-158.

Groups, online communities

Butler, B. (1999) When is a group not a group: An empirical examination of metaphors for online social structure. Unpublished Ph.D. thesis, Carnegie Mellon University, Pittsburgh. (Chapter 1).

Wellman, B. (2001). Computer networks as social networks. Science, 293(14 September), 2031-2034.

Oldenberg, R. (1989). The great good place. Chapter 2, pages 20-42.

Preece, J. (2000). Online communities. New York, NY: John Wiley & Sons. (What is an online community, pp 8-19).

Resnick, P. (2000) Beyond bowling together: Sociotechnical capital. Chapter 29 in HCI in the new millenium, edited by John M. Carroll. Addison-Wesley. 2001, pages 247-272.